Overview

Generally, transactions are conducted smoothly on grambazar.com. However there may be some cases where both the Buyers and Sellers may face issues. At Grambazar ,we have a Dispute Resolution process in order to resolve disputes between Buyers and Sellers.

What is a 'dispute'?

A 'Dispute' can be defined as a disagreement between a Buyer and a Seller in connection with a transaction on the grambazar.com.

How does a 'dispute' occur in the Marketplace?

Disputes are filed as a result of a disagreement between the Buyer and the Seller. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue.

It is important that before a Buyer/Seller raises a dispute, they should attempt to solve the issue. Please note that whenever a Buyer raises a dispute, the Seller's payment for that order is put on hold immediately until the issue is resolved.

How is a 'dispute' created?

Whenever there is a disagreement, the Buyer can write to grambazar.com@gmail.com , while the Seller can write to care@grambazar.com , in order to raise a dispute. Disputes can be raised at a particular transaction level.

What are the various types of 'disputes'?

Following are the indicative examples of potential disputes:

Wrong item received.

Item Not as described

1. Damaged or Seal broken on Product
2. Part/Accessory missing
3. Item not Compatible
4. Seller Description/Specification Wrong
5. Defective (Functional issues)
6. Product not working and Manufacturer claims invalid Invoice

In case the Seller rejects the return request of the Buyer, and Buyer raises a dispute, then grambazar will try to mediate and resolve the dispute between both the parties. If the